Account & Technical
I forgot my password. How do I reset it?
Click “Forgot Password?” on the login page. You’ll receive a reset link via email. If you don’t receive it within 10 minutes, check spam or contact support.
Why can’t I access certain content?
Some professional development videos and program resources are restricted to enrolled participants. You must complete the enrollment process to unlock this content.
The site is loading slowly. What should I do?
Clear your browser cache and cookies, or try a different browser. Video content requires stronger internet connection. Contact us if issues persist.
Can I use FEC on my phone or tablet?
Yes, the site is mobile-responsive. However, lesson PDFs are best viewed on larger screens or downloaded for printing.
Why do some videos require me to watch them in order?
Program professional development videos build on each other and must be completed sequentially to ensure you have the foundational knowledge for implementation.
Can I share my account with colleagues?
Each person should create their own free account to track progress and save personalized content. Sharing accounts prevents us from accurately serving you and measuring our impact.